A return Merchandise Authorization (RMA) must be requested from The LED GUY Inc. customer service and is to be marked on the outside of the shipping box for the product returns.This RMA # is valid for up to 15 days....you must ensure that merchandise is returned to receive proper credit.The LED GUY Inc. does not track expired RMA #'s.freight on merchandise being returned to The LED GUY Inc. is to be pre-paid.Defective merchandise including original freight and handeling fees will be credited upon receipt of such merchandise.

Non-defective merchandise will be credited at the original invoice price less frieght and handeling fees and there willo be a restocking fee of 15% for orders 1-15 days. And a 25% restocking fee for orders 16-30 days from invoice date.

Merchandis must be returned in the original manufacturers box or container INSIDE an outer shipping box, with enclosed documentation and all the parts. No returns or credit requests are acce3pted after 30 days  of invoice / ship date.

Replacement product must be ordered again as a new order with a new order number and will include freight and handeling charges.Credit will be issued within 10 business days upon receipt of merchandise at The LED GUY Inc. Invoice # for each line item listed